Effective date: 1th September 2025

1. SCOPE

Terms of Service (“Terms”) constitute a legally binding agreement between Machinesbuddy Technologies Private Limited (“Company” or “us” or “we” or “our”) and you (“user” or “you” or “your”). By accessing or using the Company’s website, services, and any other associated websites, mobile or digital applications, or any other services provided by the Company from time to time (collectively referred to as the “Platform” or “Machinesbuddy”), you expressly acknowledge and agree to be bound by these Terms. The Platform is owned and operated by Machinesbuddy Technologies Private Limited having its registered office at Crizone business centre, 64/13, Mounasamy mutt street, Venkatapuram, Ambattur, Chennai – 600053.

Machinesbuddy is an online marketplace connecting buyers and sellers in the sectors of agriculture and farming, food processing, kitchen equipment, cottage industry, packaging and scrap processing together with the spares and tools segments. The Platform enables Users to securely register, access and participate in the purchase and sale of a wide range of high-quality machines, tools, and spares sourced from verified and trusted suppliers across India (hereinafter referred to as the “Services”).

The use of the Platform and the Services shall be strictly governed by these Terms, together with all other applicable policies of the Company, which are incorporated herein by reference. By engaging in any transaction on the Platform, you expressly agree to be bound by these Terms and the policies applicable to such transactions, including any modifications, amendments or updates issued by the Company from time to time.

For the purposes of these Terms, unless the context otherwise requires, the expressions “User”, “you”, or “your” shall mean and include any natural or legal person who accesses, uses or avails the Platform or who registers with the Company in order to act as a buyer or seller on the Platform.. The applicability of these Terms shall extend to all Users irrespective of mode of access or type of device utilized, including but not limited to laptops, desktops, mobile devices, or tablet devices.

For the purposes of brevity and clarity, the term “Transaction” shall mean and include the use of the Services, the initiation of an order and the facilitation of payments through electronic means and accepted payment methods as may be enabled on the Platform from time to time. If you do not agree to any of the provisions contained herein, you are advised not to access, use, or avail the Platform and/or the Services in any manner.

We reserve the right to modify the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.

Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database and content on the Platform. We may also restrict users’ access to parts and/or all of the Services without notice.

This Policy is an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder and will not require any physical, electronic, or digital signature by the Company or You. This Policy may change from time to time, your continued use of the Company’s Services is deemed to be acceptance of those changes.

2. USER ELIGIBILITY

The Services are offered through the Platform can be used by individuals aged 18 years and are legally competent to enter into binding contracts under applicable laws. By using the Platform, you represent and warrant that you satisfy the above eligibility criteria and possess the legal capacity to enter into valid and enforceable contracts under the applicable laws of your jurisdiction. Any person who does not possess such legal capacity, including but not limited to individuals aged below 18 years otherwise disqualified under applicable laws, is strictly prohibited from accessing, using, or transacting on the Platform.

3.ACCESS TO THE PLATFORM AND SERVICES

3.1 Account Registration

In order to access or use the complete Services offered through the Platform, you are required to create and maintain a user account (“Account”). During the registration process, you must provide accurate, complete, and up-to-date information, including but not limited to your full name, residential or business address, contact number, and a valid email address. If you are registering on behalf of an entity, company, or other legal person, you shall be required to provide all relevant information pertaining to such entity, and you represent and warrant that you are duly authorized to bind such entity to these Terms.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials. If you suspect that unauthorised access has been made to your Account, you must notify us immediately by email at support@machinesbuddy.com. The Company shall, at its discretion, investigate any such activity. The Company further reserves the right to suspend, disable, or permanently block your Account, without prior notice, if it reasonably suspects unauthorized access or misuse.

If you permit, share or otherwise allow any third party to access your Account, you shall be liable for all activities, actions, or omissions arising therefrom, including any resulting consequences, losses or damages. You acknowledge and agree that the Company shall not be liable, in any manner whatsoever, for any loss, damage, or consequences arising from the unauthorized use or misuse of your Account or credentials.

4. USER RESPONSIBILITIES

4.1 Accuracy of Information: You shall provide true, accurate, current and complete Account information at all times. Failure to maintain accurate information, including but not limited to the use of an invalid, expired, or unauthorized payment method, may result in the suspension, denial or termination of access to the Services.

4.2 Account Credentials: You shall be solely responsible for maintaining the confidentiality and security of your Account credentials, including your password, and for all activities carried out under your Account.

4.3 Username Policy: The Company retains the sole and absolute discretion to revoke, reclaim, suspend, or modify any username if, in its reasonable judgment, such username is inappropriate, obscene, misleading or otherwise objectionable.

4.4 Notification of Breach: You shall promptly notify the Company in writing upon becoming aware of any unauthorized disclosure, use or compromise of your Account credentials. You acknowledge that you are liable for any losses or damages resulting from your failure to maintain the confidentiality of your Account information.

4.5 Prohibition on Impersonation: You shall not create or use an Account on behalf of another person without their authorization. Further, you shall not use a username or create an Account with the intent to impersonate any other person or in a manner that infringes upon the rights of any third party without proper authorization.

4.6 Non-transferability of Account: You shall not assign, transfer or otherwise permit the use of your Account to any other person or entity.

4.7 Proof of Identity: You may be required to furnish proof of identity to use or continuing to use the Services in certain cases. Failure or refusal to provide such information may result in denial, suspension or termination of access to the Services.

4.8 Liability for Account Activity: You acknowledge and agree that the Company shall not be liable or responsible for any activities or consequences arising from the use or misuse of information under your Account, including but not limited to circumstances where you have failed to update your registered mobile phone number and/or email address on the Platform.

4.9 Security Breach Protocol: In the event of a suspected security breach, unauthorized use or misuse of your Account, the Company reserves the right to require a password reset, temporarily suspend or permanently disable your Account. The Company disclaims any loss, damage or inconvenience resulting from such actions or from your failure to comply with this provision.

4.10 Compliance with Laws: You shall comply with all applicable laws, statutes, regulations, and contractual obligations in relation to your use of the Platform and Services, and shall use the Services strictly for lawful purposes.

5. CONTENT GUIDELINES

5.1 User Content: In the course of using the Platform and/or Services, you may upload, post, publish, display, provide, link to or otherwise make available information, data, text, images, graphics, audio-visual material or other materials essential for the Services (collectively referred as “Content”). By submitting such Content, you grant to the Company a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, transferable, reproduce, store, adapt, publish, translate, distribute, communicate to the public, perform, display and otherwise exploit such Content within the operational scope of the Platform. This extends to, but is not limited to, promotional, advertising, and marketing purposes in any media.

5.2 Content Standards: All Content submitted by you must strictly adhere to the following standards. Content must not:

  • Contain defamatory, obscene, indecent, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable material.
  • Promote sexually explicit material, pornography, violence, or discrimination based on race, gender, religion, nationality, disability, sexual orientation or age.
  • Infringe, misappropriate, or otherwise violate any patent, trademark, trade secret, copyright or other intellectual property rights of any person or entity.
  • Violate the privacy, publicity, contractual, or other legal rights of any person, or contain material that may give rise to civil or criminal liability under applicable laws or that conflicts with these Terms or the Privacy Policy.
  • Be misleading, deceptive or fraudulent in any manner.
  • Promote or encourage any unlawful or illegal activity, or advocate or assist in the commission of any unlawful act.
  • Cause annoyance, inconvenience, needless anxiety, or be likely to embarrass alarm or harass any person.
  • Impersonate any person or misrepresent your identity, affiliation or association with any person or organization.
  • Involve unauthorized commercial activities, including contests, sweepstakes, sales promotions, barter, or advertising.
  • Create the impression that such Content emanates from, or is endorsed by, the Company or any other person or entity, if such is not the case.

5.3 Ownership and Authority: You confirm that you possess the complete authority, ownership, licences, consents and permissions necessary to authorise Platform to the importing, exporting, copying, displaying, uploading, publishing, transmitting, and/or any other utilisation of your Content.

5.4 Company’s Rights: You acknowledge that we may or may not pre-screen all or any part of the Content. However, we retain the right to pre-screen, refuse or remove any Content and/or products from the Platform at any time, for any reason. This includes, but is not limited to, instances where we receive claims, allegations or complaints from third parties and/or authorities related to such Content or for no reason at all. However, we do not endorse or guarantee the accuracy, completeness or reliability of any Content.

6. FEEDBACK AND REVIEWS POLICY

In order to improve user experience, the Platform facilitates users to rate and provide reviews regarding the products on the Platform and such information shall be available publicly on the Platform.

The buyers may leave ratings and reviews on the products purchased on the Platform. The Company shall not bear any responsibility for any adverse comment or rating of the products on the Platform.

If you provide us with any suggestions, comments or other feedback relating to our Services and/or Platform, which may or may not be subject to any Intellectual Property rights (“Feedback”), such Feedback shall be exclusively owned by our Company.

7. ORDER, SALE, AND FULFILLMENT

7.1 Placing Orders

  • The Company enables Users to place orders for products listed on Platform subject to these Terms. By placing an order through the Platform, you acknowledge and agree that such order constitutes a confirmed purchase.
  • Upon successful placement of an order, you will receive an order confirmation. The Seller shall thereafter be solely responsible for processing and fulfilling the order.
  • Prior to checkout, all applicable details relating to the order, including the product price, applicable taxes, shipping charges and “Pay on Delivery” (POD) fees shall be displayed in the order summary.
  • The Platform permits Buyers to make payments either through online payment or Pay on Delivery (POD) options. The availability of POD shall be subject to limitations based on delivery location, product type or such other conditions as may be determined by the Company or Seller. Buyers are advised to verify POD availability during checkout.

7.2 Fulfilment of Orders and Delivery

  • The Seller shall bear sole responsibility for the accurate, timely and complete fulfilment of all orders placed on the Platform. The Seller is responsible for maintaining sufficient stock levels to fulfil all confirmed orders within the timelines. Any delay, cancellation or failure to fulfil an order shall be the sole responsibility of the Seller.
  • You acknowledge and agree that the Company, through the Platform, acts as an online marketplace, facilitate secure transaction for order placement and payment processing between Buyers and Sellers. The Company does not inspect, endorse, guarantee or warrant the quality, accuracy, suitability or merchantability of any product listed or sold by Sellers.
  • The Company facilitate logistics, shipment tracking, and coordination with third-party courier partners to support the delivery of products to Buyers, the Company shall not, under any circumstances, be held liable for product quality, accuracy, or defects. All responsibility for product content, compliance, and fulfilment lies with the Seller.

8. ORDER DISPATCH AND DELAYS

  • Upon successful placement of an order, Buyers shall receive tracking details together with the estimated delivery timelines.
  • In case of any issues or delays during dispatch or transit, the Company shall coordinate with Seller and courier/logistics partners to seek resolution.
  • In cases of significant delays, Buyers shall have the option to cancel the order. If the cancellation request is raised before the product has been dispatched, the Buyer shall be entitled to a full refund of the purchase or advance amount paid. If the cancellation request is raised after the product has been dispatched, the purchase or advance amount shall be subject to deduction of nominal handling and/or shipping charges, as may be applicable.

9. TERMS OF SALE

  • All products are offered for sale strictly in quantities and subject to such limitations prescribed by the respective Seller. This applies for a single order as well on multiple orders of the same product.
  • The Seller is solely responsible for any representation, warranty or guarantee with respect to the specifications, quality, durability, value, merchantability, fitness for a particular purpose or saleability of the products listed or sold on the Platform.
  • The Platform functions solely as an e-commerce marketplace to enable purchase transaction between Buyer and Seller. The Company is not the seller of any products and does not assume any liability arising out of such purchase. It is expressly agreed that the purchase contract of any product shall be a bipartite agreement strictly between Seller and Buyer.

10. PAYMENT TERMS

10.1 Authorised Payment Methods

Users may use valid credit cards, debit cards, net banking facilities or any other payment methods as may be accepted by the Platform from time to time for the purpose of transactions. The User shall bear sole responsibility for any costs, charges, expenses, losses or damages resulting from furnishing incorrect or incomplete payment details.

10.2 Disclaimer of Liability for Payment Failures

The Company expressly disclaims any responsibility or liability for losses or damages incurred by Users in connection with payment transactions undertaken on the Platform. Such circumstances include, but are not limited to:

  • Lack of authorization for a transaction;
  • Exceeding the mutually agreed preset limit between the user and the respective bank;
  • Payment issues arising from the transaction; and/or
  • Transaction being declined due to any other reasons.

10.3 Currency of Transactions

All payments on the Platform shall be made exclusively in Indian Rupees (INR). The Platform shall not process or settle transactions in any other currency. If you choose to pay using a different currency, the applicable conversion rate will apply and any conversion costs will be borne by you alone.

10.4 Payment Gateway Services

The Company currently engages Razorpay as its third-party payment gateway service provider (“Payment Processor”). You acknowledge and agree that any payment made on the Platform shall also be subject to the terms and conditions of our Payment Processors. You are encouraged to review their terms and conditions.

10.5 Scope of Payment Facility

By accepting these Terms, the User expressly authorises the Company and/or its Payment Processor(s) to electronically collect, process and remit payments between Buyers and Sellers on the Platform. You acknowledge, understand and agree that the payment facility provided by us constitutes neither a banking nor financial service. The Platform functions exclusively as an intermediary, leveraging authorised banking infrastructure and payment networks to enable settlement of transactions.

10.6 Confidentiality of Payment Information

The Company affirms that payment-related information furnished by Users shall be treated as confidential and shall not be disclosed to third parties, except:

  • Where mandated by applicable laws or regulations
  • Pursuant to an order, direction, or requirement of a governmental authority
  • In connection with legal proceedings or disputes arising out of these Terms

10.7 Fraud Prevention and Investigation

The Company maintains a zero-tolerance policy against fraudulent activities. To that end:

  • The Company shall report and actively pursue confirmed and suspected cases of payment fraud
  • Additional verification and authorisation may be sought from the User, including but not limited to telephonic confirmation, submission of identity details or other relevant documentation
  • The Company retains the absolute right to cancel, suspend or withhold any order, if fraudulent activity is suspected; and The Company shall not be liable to the User for any consequential losses or damages arising from such cancellation or suspension

During the order process, the Company may collect data points including but not limited to User ID, order timestamp, IP address and other identifiers to aid in fraud detection. Where fraud is suspected, all such records may be disclosed to law enforcement authorities, card issuers or payment networks, with or without subpoena, to facilitate investigation and prosecution of offenders to the fullest extent permitted under law.

10.8 User Control of Payment Settings

Users may manage their payment preferences and methods through their Account settings. All payments shall be processed securely through the Platform’s designated Payment Processor.

11. PAYMENT FACILITY FOR BUYERS

11.1 Contractual Relationship with Seller

By initiating a transaction on the Platform, Buyer acknowledges and agrees that such action constitutes a legally binding contract between Buyer and seller for the purchase of products. The Buyer undertakes to remit the full transaction amount, through their issuing bank, by using the payment facility provided on the Platform.

11.2 Pay on Delivery (POD) Transactions

In the event the Buyer selects the Pay on Delivery (“POD”) option, the Buyer expressly agrees to make payment of the total order value, inclusive of product price, taxes, shipping charges, surcharges at the time of delivery.

If the Buyer is unavailable to accept delivery at the designated address or refuses to tender payment at the time of delivery, the Buyer acknowledges and agrees that, depending on the nature of the products and/or the Vendor’s specific terms and conditions:

  • Re-attempt at delivery may be undertaken, or
  • The delivery may be cancelled and the order returned to the Seller

The Company reserves the right to charge a nominal fee for failed or unsuccessful POD delivery attempts.

11.3 Cash Transactions with Delivery Personnel

The Buyer acknowledges and agrees that the Company shall not be held liable or responsible for any cash transaction conducted directly between the Buyer and the delivery personnel. It is the sole responsibility of the Buyer to ensure the correctness and accuracy of the cash amount tendered at the time of delivery.

12. RETURNS, REFUNDS, AND CANCELLATION

All returns, refunds, and cancellations of products purchased through the Platform shall be governed exclusively by the Company’s Return and Refund Policy, as amended from time to time.

Users seeking any clarification, assistance, or support with respect to returns, refunds, or cancellations may contact the Company’s support team at [support@machinesbuddy.com]

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Ownership

  • The User acknowledges and agrees that no ownership rights in the Platform are being assigned, transferred or otherwise conveyed to the User.
  • All rights, title and interest, including all intellectual property rights, in and to the Platform and its contents shall remain the sole and exclusive property of the Company and/or its affiliates, licensors, and partners.

13.2 Scope of Intellectual Property

The term “Intellectual Property” shall include, without limitation:

  • Artwork, graphics, images, templates, widgets, and designs
  • Literary works, documentation, and computer code (including source code, object code, and HTML)
  • Applications, software, algorithms, and inventions
  • Animations, video, audio, music, and other media
  • Data, interactive features, interfaces, and methods
  • Logos, trade names, trademarks, service marks, domain names, customised URLs, and proprietary identifiers
  • Advertising and acquisition tools and methods
  • All enhancements, modifications, derivatives, or improvements thereto, whether registered, registrable, or otherwise protectable under applicable laws

13.3 Licence to Use

  • Subject to strict compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform solely for personal, lawful, and intended purposes.
  • This licence does not confer any ownership rights on the User, and any unauthorised use shall constitute a material breach of these Terms.

13.4 Reservation of Rights

  • All copyright, trademark, and other intellectual property rights in the Platform are reserved.
  • All intellectual property rights discovered, developed, or otherwise arising in connection with the Platform or any of its Services, including any enhancements or modifications, shall automatically vest in and be deemed assigned to the Company.
  • Users shall not, in any manner whatsoever, represent or claim to be the proprietor of the Platform or the Company’s Intellectual Property.

13.5 Restrictions on Use

Except as expressly permitted herein, the User shall not:

  • Reproduce, copy, modify, adapt, translate, or create derivative works of the Platform or its content;
  • Publicly perform, display, republish, transmit, or distribute any material from the Platform;
  • Use any illustrations, photographs, graphics, audio, or video separately from the accompanying text;
  • Delete, obscure, or alter any copyright, trademark, or proprietary rights notices; or
  • Engage in resale, sublicensing, commercial exploitation, or redistribution of the Platform’s content.

13.6 Permitted Uses

   Subject to compliance with these Terms, the User may:

  • Temporarily store copies of materials in RAM incidental to accessing and viewing the Platform
  • Store files automatically cached by a web browser for display enhancement purposes
  • Print or download a reasonable number of pages for strictly personal, non-commercial use
  • Download a single copy of desktop, mobile, or other applications (if provided by the Company) for personal, non-commercial use, subject to acceptance of any applicable end-user licence agreement
  • Use social media features enabled by the Company solely in accordance with their intended functionality.

13.7 Prohibition of Infringing Content

Users are strictly prohibited from uploading, posting or transmitting any content that infringes upon the Company’s or any third party’s intellectual property rights. The Company reserves the right to promptly remove any infringing content and take appropriate legal action, including termination of access to the Platform.

14. USE OF YOUR INTELLECTUAL PROPERTY

14.1. Ownership of Content

You shall retain all ownership rights in and to the content, information, materials, data, or communications that you upload, submit, post, transmit, or otherwise make available on or through the Platform (collectively, “Content”).

14.2 Licence to the Company

By providing Content to the Company, you grant the Company and its affiliates a worldwide, royalty-free, perpetual, irrevocable, transferable and sub licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, perform, display and otherwise exploit such Content in any media for the purposes of operating, promoting and improving the Platform and/or the Company’s business.

14.3 User Representations and Warranties

By uploading or otherwise making Content available on the Platform, you expressly represent, warrant and undertake that:

  • You either own the Content or have obtained all necessary rights, licences, consents, and permissions to upload, post, transmit or make such Content available via the Platform
  • Your Content does not infringe or violate any third party’s intellectual property rights, proprietary rights, or any applicable law
  • You are solely responsible for the Content you provide and for any consequences arising therefrom, and the Company shall not be liable for any loss, damage, expenses, or claims arising out of or in connection with such Content
  • In accordance with applicable privacy and data protection laws, you have obtained all necessary consents from any third party whose personal data you disclose to the Company.

15. REPORT COPYRIGHT INFRINGEMENTS

15.1 Prohibition of Infringing Content

You shall not upload, post or transmit any Content that infringes upon or violates the copyright or intellectual property rights of any third party. The Company has a strict policy against infringing material and reserves the right to promptly remove such material from the Platform.

15.2 Notice of Claimed Infringement

If you believe that any material appearing on the Platform infringes your copyright, you are encouraged to notify the Company in writing. Upon receipt of a valid notice of claimed infringement under the provisions of the Copyright Act, 1957, the Company will expeditiously remove or disable access to the allegedly infringing material and will take appropriate actions in accordance with the procedures specified in the Act. To report issues related to copyright infringement, you may contact the Company at: [support@machinesbuddy.com]

15.3 Consequences of Infringement

Upon receiving notice of an alleged infringement, the Company reserves the right, at its sole discretion and without liability, to:

  • Remove or disable access to the infringing Content;
  • Suspend or terminate the infringing User’s Account; and/or
  • Any other action deemed appropriate, with or without prior notice to the User.

16. ACCEPTABLE USE POLICY

This Acceptable Use Policy (“Policy”) governs your access to and use of the Platform and Services. By accessing or using the Platform, you acknowledge and agree to comply with the provisions of this Policy.

16.1 Licence Grant

The Company grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Services solely for your personal use and in accordance with these Terms. The Services shall not be exploited for the benefit of any third party without the Company’s prior written consent.

16.2 Disclaimer of Liability

The Company disclaims all responsibility and liability for any harm, loss, or damage resulting from your access to, use of, viewing, or downloading of any content available on the Platform. You are solely responsible for implementing appropriate precautions to protect your systems against viruses, worms, Trojan horses, malware, spyware, or other harmful code.

16.3 Prohibited Uses

In addition to any other restrictions set forth herein, you agree not to engage in any of the following activities while using the Platform and/or Services:

  • Creating false accounts, assuming another person’s identity, or misrepresenting your affiliation with any entity.
  • Impersonating any user, individual, or entity, or using another user’s account credentials without authorization.
  • Downloading, saving, editing, copying, or modifying material from the Platform without the Company’s express written consent.
  • Republishing, redistributing, renting, selling, sublicensing, publicly displaying, or exploiting any material or content from the Platform for commercial purposes without authorization.
  • Probing, scanning, or testing the vulnerability of the Platform, or attempting to breach its security or authentication measures.
  • Decrypting, deciphering, intercepting, or otherwise accessing communications not intended for you.
  • Circumventing, disabling, or interfering with any security-related features of the Platform.
  • Uploading, transmitting, or distributing any material containing malware, spyware, viruses, worms, Trojan horses, keystroke loggers, rootkits, or other harmful software.
  • Uploading or transmitting excessive data, spam, or any material that disrupts or impairs the proper functioning of the Platform.
  • Conducting or permitting systematic or automated data collection, including without limitation scraping, crawling, mining, harvesting, indexing, or compiling content or data from the Platform, except with the Company’s prior written approval.
  • Using any robot, spider, script, scraper, cheat utility, offline reader, or similar automated system to access or use the Platform.
  • Engaging in fraudulent activities, misrepresentation, or deceptive practices.
  • Harassing, intimidating, threatening, or abusing the Company’s employees, agents, or other users.
  • Using the Services for any unlawful purpose or in violation of applicable laws, regulations, or governmental orders.
  • Collecting information from the Platform for direct marketing, spamming, or unsolicited communications.
  • Interfering with, disrupting, overloading, or creating an undue burden on the Platform or its supporting networks.
  • Engaging in unauthorized framing or linking of the Services.
  • Copying or adapting any part of the Platform’s software, code, or architecture without authorization.

16.4 Enforcement and Consequences

The Company reserves the right, at its sole discretion, to:

  • Suspend or terminate your Account;
  • Restrict or revoke your access to the Services;
  • Remove or disable any offending Content; and/or
  • Pursue legal remedies available under applicable law.

Violation of this Policy may also expose you to civil and/or criminal liability under applicable law.

17. USER REPRESENTATIONS

By accessing or using the Platform, you hereby represent, warrant, and undertake that:

  • All information and details provided by you on the Platform shall be true, accurate, current, and complete in all respects;
  • You shall maintain and promptly update such information to ensure its continued accuracy, completeness, and relevance;
  • You possess the legal capacity and authority to enter into and be bound by these Terms and you agree to comply fully with them;
  • Your use of the Platform shall be exclusively for your personal purposes, and you shall not permit or authorize any third party to access or use your Account;
  • If you register on the Platform on behalf of any entity, you represent and warrant that you are duly authorized to act on behalf of such entity, and such entity shall be legally bound by these Terms upon your acceptance of the same;
  • You are not a minor under the laws of the jurisdiction in which you reside, and you undertake to comply with all applicable local laws and regulations when accessing or using the Platform and Services, notwithstanding that the Company is incorporated and operates in India;
  • You shall not access the Platform through automated or non-human means, including but not limited to bots, scripts, or any other technological method;
  • You shall not use the Platform for any unlawful, unauthorized, or prohibited purpose; and
  • Your use of the Platform shall not contravene, violate, or result in the breach of any applicable law, regulation, or third-party rights.

18. LINKS TO THIRD-PARTY SITES

  • The Platform may contain links to third-party websites or services solely as a matter of convenience to you. By accessing such third-party sites, you acknowledge and agree that you do so entirely at your own risk.
  • You further acknowledge that such external sites and resources are beyond our control, and we shall not be responsible or liable for the content, functionality, accuracy, legality, appropriateness, reliability, or any other aspect of such third-party sites. The inclusion of any link shall not, under any circumstances, be construed as an endorsement, sponsorship, or affiliation by us with the operator of such sites.
  • We may also facilitate access to certain services provided by third-party service providers, which may be seamlessly integrated into the Platform. You acknowledge and agree that any failure, non-performance, or deficiency of such third-party services shall be addressed strictly in accordance with the obligations agreed upon with such service providers and on a best-effort basis.
  • You are strongly advised to exercise due caution when accessing external websites or availing integrated services and to carefully review the terms, conditions, and privacy policies applicable to such websites or services.
  • We reserve the right, at our sole discretion, to modify, suspend, or remove links to third-party sites or services from the Platform at any time without prior notice. Continued use of the Platform following such modifications shall constitute your deemed acceptance thereof.
  • You acknowledge and agree that our collaboration with external or third-party service providers is intended solely to enhance the functionality and user experience of the Platform, and such services shall remain subject to the applicable contractual terms agreed with the respective providers.
  • Where applicable, you may be notified when you are leaving the Platform and being redirected to a third-party website or service. We disclaim all responsibility and liability for any content, advertisements, products, or other materials made available on or through such third-party sites or services.

19. COMMUNICATIONS

By using the Platform, or by transmitting emails, data, information, or any other communication to the Company, you acknowledge and expressly consent to engaging with the Company through electronic records. You further agree to receive communications from the Company in electronic form, which may include, but shall not be limited to, emails, notifications, or other electronic means of correspondence, as deemed appropriate or necessary by the Company. The Company also reserves the right to communicate with you through other lawful modes of communication as circumstances require.

20. PRIVACY AND SECURITY

All matters pertaining to privacy and security in connection with your use of the Platform and Services shall be governed by the Company’s Privacy and Security Policy, which forms an integral part of these Terms. Users are advised to review the said Policy carefully. For further assistance regarding privacy or security matters, you may contact our support team at [support@machinesbuddy.com]

21. TERMINATION

These Terms shall remain in full force and effect for the duration of your use of the Platform and/or Services. Without prejudice to any other provision herein, the Company reserves the right, in its sole and absolute discretion, and without prior notice or liability, to restrict, suspend, or deny your access to the Platform or Services (including by blocking certain IP addresses), in the event of:

  • Any breach by you of these Terms, including without limitation any representation, warranty, or covenant contained herein;
  • Violation of any applicable law, rule, or regulation; or
  • Any other reason deemed appropriate by the Company in its sole discretion.

The Company further reserves the right to terminate your Account, delete any Content or information submitted by you, and deny further participation in the Services, without prior warning or liability, in its sole discretion.

In the event your Account is suspended or terminated, you shall be strictly prohibited from creating or registering a new Account under your name, a false or borrowed identity, or under the name of any third party, irrespective of whether you may be acting on behalf of such third party.

In addition to Account termination or suspension, the Company reserves the right to initiate appropriate legal proceedings, including but not limited to civil, criminal, and injunctive remedies, in respect of any violations of these Terms.

Users retain the right to voluntarily terminate their Accounts at any time by following the instructions provided on the Platform.

22. MODIFICATIONS AND INTERRUPTIONS

  • The Company reserves the right, at its sole discretion and without prior notice, to alter, amend, revise, suspend, discontinue, remove, or otherwise modify, in whole or in part, the contents of the Platform and/or the Services at any time and for any reason.
  • The Company does not undertake any obligation to update or maintain any information published on the Platform, and no provision of these Terms shall be construed as imposing such an obligation.
  • The Company does not guarantee that the Services will be continuously available or uninterrupted. The Platform may experience downtime or disruptions due to, including but not limited to, hardware or software failures, technical issues, scheduled or unscheduled maintenance, or events beyond the Company’s reasonable control.
  • You acknowledge and agree that the Company shall not, under any circumstances, be held liable for any inconvenience, delay, damage, loss, or expense incurred by you as a result of your inability to access or use the Platform and/or Services during such interruptions or discontinuations.
  • Nothing contained herein shall obligate the Company to provide technical support, maintenance services, updates, or upgrades in respect of the Platform or Services.

23. WARRANTIES AND DISCLAIMERS

23.1 You expressly agree that your use of the platform and services is at your sole risk. To the maximum extent permitted by applicable law, the company disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

23.2 The Company makes no representations or warranties as to:

  • The accuracy, reliability, or completeness of the content of the Services
  • The availability or quality of any third-party websites, mobile applications, or content linked to the Services
  • The safety, quality, or suitability of any products or services purchased from third-party vendors through the Platform

23.3 Without limiting the generality of the foregoing, the Company shall not be responsible or liable for:

  • Any errors, inaccuracies, or omissions in the content and materials
  • Any personal injury, illness, or property damage arising out of or relating to your use of the Services
  • Any unauthorised access to, or use of, the Company’s secure servers or any information stored therein
  • Any interruption, delay, or cessation of transmission to or from the Services
  • Any viruses, malware, trojans, or other harmful code transmitted by third parties through the Services

23.4 The Company shall not, under any circumstances, be deemed a party to, or responsible for, monitoring or resolving disputes in connection with any transaction or interaction between you and third-party providers of goods or services. You are solely responsible for exercising due diligence, caution, and judgment before entering into any such transactions.

24. LIMITATION OF LIABILITY

24.1 We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilisation or inability to utilise the Platform and/or Services. In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform and/or Services, even if we have been advised of the possibility of such damages.

24.2 The Company shall not be liable for unsuccessful transactions, financial losses, operational delays, or damages caused by events beyond its reasonable control, including but not limited to failures of third-party services, technical malfunctions, or force majeure events.

24.3 The Company shall not be liable for any harmful consequences, including personal injury, death, or property damage, arising out of or in connection with the use of products purchased through the Platform. The responsibility for ensuring that such products conform to applicable quality standards, certifications, and safety requirements rests exclusively with the Seller. The buyer expressly acknowledges and agrees that the Seller shall be solely liable for any deviations, defects, or deficiencies in such products.

25. INDEMNIFICATION

25.1 You acknowledge and agree that you are solely responsible for your use of the Platform and Services.

25.2 You shall indemnify, defend, and hold harmless the Company, its subsidiaries, affiliates, officers, directors, agents, partners, and employees (collectively, the “Indemnified Parties”) from and against any and all losses, damages, liabilities, claims, demands, costs, or expenses (including reasonable attorneys’ fees) suffered or incurred by the Indemnified Parties, arising out of or in connection with:

  • Your User Contributions
  • Your access to or use of the Platform, Services, and/or Content
  • The non-performance, defects, or harmful effects of products not meeting the specified requirements, standards, or certifications
  • Your breach of these Terms
  • Any breach of your representations, warranties, or obligations under these Terms
  • Your violation of the rights of a third party, including but not limited to intellectual property rights
  • Any wilful, unlawful, or harmful act by you towards another user of the Platform
  • Any inaccuracies, omissions, or errors arising from the results, data, or content provided through the Platform

The Company reserves the right, at your cost and expense, to assume the exclusive defence and control of any matter subject to indemnification. You agree to fully cooperate, at your expense, with the Company’s defence of any such claims. The Company will use reasonable efforts to notify you promptly of any claim, action, or proceeding for which indemnification is sought, upon becoming aware of such matter.

26. DISPUTE RESOLUTION AND GOVERNING LAW

26.1 You expressly acknowledge and agree that the Company shall have the right to enforce these Terms against you.

26.2 These Terms and any dispute, controversy, or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, with jurisdiction specifically vested in the competent courts at Chennai, Tamil nadu, India.

26.3 In the event of any dispute or difference arising between the parties in relation to:

  • These Terms
  • Your access to or use of the Platform and/or Services
  • The parties shall, in the first instance, attempt to resolve such dispute amicably through mutual consultations. If such dispute is not resolved within 30 days from the date of commencement of discussions (or for a longer period if mutually agreed in writing), the dispute shall be referred to arbitration. The arbitration shall be:
  • Conducted in the English language
  • Administered by a sole arbitrator mutually appointed by the parties
  • Held at Chennai, Tamil nadu, India
  • Concluded with the arbitrator issuing a final, binding award within 30 days from the commencement of arbitration proceedings, subject to extension by mutual consent.

If the parties fail to mutually appoint an arbitrator, or if arbitration cannot be commenced, then the Company shall have the right to initiate legal proceedings before any court or forum of competent jurisdiction, and you irrevocably consent to the jurisdiction of such courts or forums, and any proceedings initiated by you shall lie exclusively before the competent courts at Chennai, Tamil nadu, India.

27. CONTACT

For any queries or assistance regarding terms of services, you may contact Us through:

Email              : support@machinesbuddy.com

Phone             : +91 89 250 243 70

Website          : www.machinesbuddy.com