Effective Date: 1st September 2025

1. SCOPE

Shipping policy (“Policy”) constitute a legally binding agreement between Machinesbuddy Technologies Private Limited (“Company” or “us” or “we” or “our”) and you (“user” or “you” or “your”). By accessing or using the Company’s website, services, and any other associated websites, mobile or digital applications, or any other services provided by the Company from time to time (collectively referred to as the “Platform” or “Machinesbuddy”), you expressly acknowledge and agree to be bound by these Terms. The Platform is owned and operated by Machinesbuddy Technologies Private Limited having its registered office at Crizone business centre, 64/13, Mounasamy mutt street, Venkatapuram, Ambattur, Chennai – 600053.

Machinesbuddy (“Company”, “We”, “Us”, or “Our”) is committed to ensuring safe, timely, and cost-efficient delivery of machines, spares, and tools purchased through our website [www.machinesbuddy.com]. This Policy applies to all purchases made through the Company’s official website, mobile application, authorized marketplaces, or any other approved sales channels.

This Shipping Policy (“Policy”) governs the terms, procedures, and responsibilities relating to the shipment of products ordered by customers (“You”, “Your”, or “User”) and it constitutes a legally binding document and forms an integral part of the terms of service of the company. By placing an order with Machinesbuddy, You acknowledge and agree to the terms set forth herein.

This Policy is an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder and will not require any physical, electronic, or digital signature by the Company or You. This Policy may change from time to time, your continued use of the Company’s Services is deemed to be acceptance of those changes.

2. SHIPPING COVERAGE

  • We currently ship machines, spares and tools to all locations within India.

3. DELIVERY TIME

  • Estimated delivery timeline are as follows:
  • Metro Cities: 3–5 business days.
  • Non-Metro & Remote Areas: 5–7 business days.
  • Delivery timelines may vary depending on locations and product types.
    • Delivery timelines may vary depending on the shipping location, product category, availability, and logistical constraints.
    • Heavy or Bulk Shipments (Machines): 7–14 business days, subject to logistical availability.
    • The timelines indicated are estimates only. The Company shall not be liable for delays caused by natural calamities, strikes, transportation disruptions, or any other force majeure events beyond its reasonable control.
  • Business days shall exclude Sundays and public holidays.

4. SHIPPING CHARGES

  • Machines: Freight charges are calculated based on product weight, dimensions, and distance. Applicable charges will be disclosed during checkout or prior to order confirmation.
  • Spares and Tools: Standard courier charges apply, based on weight and delivery destination.
  • Standard shipping charges shall apply and will be displayed at the time of checkout.
  • Bulk freight, oversized machinery, and specialized delivery requests may attract additional charges, which will be communicated to the Customer prior to dispatch.
  • Free shipping promotions, if any, shall be subject to terms and conditions as notified on the Platform.

5. ORDER TRACKING

Upon dispatch of Your order, We shall provide You with:

  • A tracking number communicated via email, WhatsApp, or SMS
  • An online tracking link to monitor shipment progress.

6. PACKING & HANDLING

  • All products are securely packed in accordance with industry standards to minimize transit-related risks.
  • Machines are packed using wooden crates or heavy-duty protective materials, as appropriate to the product.

7. DELIVERY CONFIRMATION

  • Deliveries shall be made to the shipping address provided at the time of order placement.
  • The Customer shall ensure availability to accept and acknowledge delivery. In cases of non-availability, re-delivery attempts may attract additional charges.
  • Proof of delivery obtained by the carrier shall be considered valid and conclusive evidence of delivery.

8. DELIVERY & INSPECTION

  • You are required to inspect the delivered package within 3 days or 72 hours from receipt of the products.
  • In the event of visible damage or tampering, You must immediately notify Our customer support team at support@machinesbuddy.com
  • Failure to report damages within the stipulated time period shall be deemed acceptance of the goods as received in good condition.

9. DELAYS & EXCEPTIONS

Machinesbuddy shall not be held liable for delays, loss, or non-delivery of shipments caused by factors beyond Our reasonable control, including but not limited to:

  • Courier or logistics partner delays,
  • Transport strikes or labor disputes,
  • Natural disasters, government restrictions, or force majeure events.

In the event of delay, Our support team shall make reasonable efforts to coordinate with the logistics partner and assist You in tracking and resolving the issue.

10. RETURNS, REFUSALS, AND EXCEPTIONS

Returns shall be governed strictly by the Company’s Return and Refund Policy, accessible on the Platform.

Customers refusing delivery without valid grounds may be liable for shipping, handling, and restocking charges.

The Company shall not be held responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping information provided by the Customer
  • Unavailability of the Customer to accept delivery
  • Restrictions imposed by local authorities or carrier limitations

11. GOVERNING LAW

This Policy shall be governed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Chennai, Tamil nadu, India.

12. CONTACT US

For any shipping-related queries or assistance, You may contact Us through:

Email              : support@machinesbuddy.com

Phone             : +91 89 250 243 70

Website          : www.machinesbuddy.com