Effective date: 1th September 2025

1. SCOPE

Privacy policy (“Policy”) constitute a legally binding agreement between Machinesbuddy Technologies Private Limited (“Company” or “us” or “we” or “our”) and you (“user” or “you” or “your”). By accessing or using the Company’s website, services, and any other associated websites, mobile or digital applications, or any other services provided by the Company from time to time (collectively referred to as the “Platform” or “Machinesbuddy”), you expressly acknowledge and agree to be bound by these Terms. The Platform is owned and operated by Machinesbuddy Technologies Private Limited having its registered office at Crizone business centre, 64/13, Mounasamy mutt street, Venkatapuram, Ambattur, Chennai – 600053.

Machinesbuddy (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protect your personal information. This Privacy Policy sets forth the manner in which we collect, use, disclose and protect your information when you access our website [www.machinesbuddy.com], using our services or otherwise interact with us.

This Policy outlines, among other aspects:

  • The types of information the Company may collect from you when you access or use its websites, applications and related online services (collectively referred to as “Services”); and
  • The Company’s practices with respect to the collection, use, storage, protection and disclosure of such information.

You are strongly advised to review this Policy carefully to understand the Company’s practices and policies regarding your information. By accessing or using the Services, or by creating an account with the Company, you expressly acknowledge and agree to the terms of this Privacy Policy and consent to the collection, use, disclosure and retention of your personal information as described herein.

The Company reserves the right to amend, modify or update this Policy from time to time at its sole discretion. Your continued use of the Services after any such revision shall constitute your acceptance of the amended Policy. Accordingly, you are encouraged to review this Policy periodically.

This Policy applies exclusively to information collected by the Company through its Services, including but not limited to emails, text messages and other digital communications related to its services. This Policy does not govern information provided to, or collected by any third-party services that you may access in connection with the Services. The Company recommends you engage with such third parties directly to review their privacy policies.

This Policy is an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder and will not require any physical, electronic, or digital signature by the Company or You. This Policy may change from time to time, your continued use of the Company’s Services is deemed to be acceptance of those changes.

2. INFORMATION WE COLLECT

2.1 Some of our services can be accessed without providing any personal information, while others require personal information. To utilize specific features and advantages of our Services, you might need to provide ’Personal information,’ which refers to information that can be used to identify you.  Personal Information may include, but is not limited to, details such as your name, gender, date of birth and any other data that may reasonably be linked to your identity.

2.2 We may also collect “Non-Personal Information,” which does not identify you as an individual. Such information may include web pages visited and products viewed etc. Incorrect information could impact your use of the Services, the information you obtain while using the Services, and our capacity to reach you. You are solely responsible for ensuring the accuracy and completeness of any Personal Information you provide to the Company. The above mentioned Personal and non personal information can be collected in the following ways:

  • Directly from You: When you voluntarily provide information to us, including during registration and communications.
  • Automatically: As you interact with our Services, we may collect certain technical information automatically, including but not limited to, usage details, device and browser information, IP addresses and data collected through cookies and other tracking technologies.
  • Third-Party Sources: We may receive information about you from external sources, such as updated address and delivery information from our carriers or service partners, which we use to update our records and improve service accuracy.

3. INFORMATION SHARED BY YOU

You may voluntarily provide us some information while using our services, including:

  • Basic identifiers: name, gender, date of birth, email address, phone numbers (mobile and landline), residential and billing/shipping address.
  • Government-issued identifiers: Aadhaar number, Permanent Account Number (PAN) and Goods and Services Tax (GST) number.
  • Professional details: educational qualifications, occupation, employer information, monthly income, work experience, and relationship/marital status, including number of dependents.
  • Financial details: payment card information, bank account details, and other financial data, which are processed through PCI-DSS compliant payment gateways.
  • Business information: business name, GST registration details, and related identifiers.
  • You may also choose to provide certain information via third-party sign-in services (such as Google or Facebook). In such instances, we collect and store information that you have consented to share with us through these third-party platforms.
  • The options and configurations you have selected, including your time zone and language.
  • User-generated content such as reviews, comments, photos, preferences, ratings, lists and other content voluntarily submitted.
  • Social interactions on the Services (e.g., followers, users you follow, invitations and shared content).
  • Order history, preferred categories, special requests and transaction details.
  • Information provided in connection with surveys, polls, contests, promotional activities or newsletters.
  • Correspondence with us regarding support, feedback or employment opportunities.
  • The Company may collect, store, and process some information to handle your requests, which includes your name, telephone number, postal address, email address, billing details, and credit or debit card or other payment-related information.
  • The Company may disclose and share such information with third-party service providers such as payment gateway providers engaged for the processing and fulfilment of your requests. Further, in the event that you submit reviews or feedback regarding businesses with which you have transacted through Our Services, the Company may publicly display information indicating that you have engaged in transactions with such businesses.
  • Certain content you submit including ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc. (collectively, “User Contributions”) may be published or displayed in publicly accessible areas of the Services or shared with other users, vendors, or third parties. Please note that any such information is shared at your own risk, and while we take reasonable measures to protect your information, we cannot control the actions of other users or third parties with whom you choose to share your content.

4. AUTOMATICALLY COLLECTED INFORMATION:

When you access or use our Services, certain information may be automatically collected, including:

  • Device and technical data: device identifiers, IP address, operating system, platform, browser type, connection, speed and network details.
  • Usage data: search queries, pages viewed, order of visits, timestamps, clickstream data, error logs and other interaction metrics.
  • Location data: approximate geolocation information derived from IP addresses or mobile networks.
  • Application data: in limited cases, information about other applications installed on your device, where permitted, to improve personalization and user experience.
  • Cookies and tracking technologies: session cookies, preference cookies, analytics identifiers, and similar technologies used to recognize you, track preferences, and enhance user experience.
  • Analytics and advertising providers may use mobile device identifiers to evaluate application performance, measure advertising effectiveness, and deliver content or advertisements relevant to your interests.
  • Account Preferences and Configurations: We may also collect details regarding your individual settings and preferences, such as your time zone, language selections, notification preferences, and related account configurations.
  • Social Media and Third-Party Integrations: If you link your account to third-party social media services (e.g., Facebook or Google), we may collect your associated user ID and related account information, subject to the privacy practices of those platforms. We encourage you to review the privacy policies of such third-party providers to understand how they handle your data.

5. HOW WE USE YOUR INFORMATION

We use the information collected from and about you for the following purposes.

5.1 Product orders and delivery services:

  • To receive, process, and fulfil orders, deliver products and services, manage payments, and provide related customer support.
  • To communicate with you regarding your transactions, orders, deliveries, and other related updates.

5.2 Service Functionality and Improvement:

  • To provide and maintain the core functionality of the Services.
  • To monitor, measure, and enhance the performance, usability, and efficiency of the Services.
  • To resolve technical issues, address user concerns, and ensure smooth operations.

5.3 Personalization and Recommendations:

  • To analyze your preferences, interactions, and usage patterns in order to recommend features, products, and services that may be of interest to you.
  • To personalize and tailor your overall experience, including content, features, and offers.
  • With your consent, to share your preferences or activity (e.g., Services you used) with your network on the Company’s platform for marketing or promotional purposes.

5.4 Legal and Regulatory Compliance:

  • To collect users personal details, including banking and tax-related information for identity verification
  • To comply with statutory obligations under applicable laws, regulations, or governmental directives.

5.5 Communications and Customer Engagement:

  • To contact you through various channels (such as phone, email, text and chat) in connection with the Services.
  • To provide updates, newsletters, promotional offers, or marketing communications, subject to your preferences and applicable opt-in/opt-out rights.

5.6 Advertising and Marketing:

  • To display advertisements, offers, and promotional content relevant to your interests. Targeted advertising is performed using aggregated and anonymized data.
  • We do not use personally identifiable information (PII) to serve targeted ads.
  • Fraud Prevention, Security, and Risk Management:
  • To detect, prevent, and mitigate fraudulent activities, misuse, or unauthorized access.
  • To safeguard the integrity and security of the Services, our users, and the Company.
  • To assess and manage financial or credit risks, including through scoring techniques where appropriate.

5.7 Contractual Obligations and Enforcement:

  • To enforce our rights and fulfill obligations arising from any contracts entered into between you and the Company, including billing and collection activities.

 

5.8 Analytics, Research, and Internal Operations:

  • To create reports, compile statistics, and conduct research regarding user demographics, preferences, and service usage trends.
  • To conduct audits, quality assessments, and internal evaluations.
  • To use anonymized or aggregated data for research and analytical purposes, ensuring that individual identities are not disclosed.
  • To enhance the features, design, and content of the Services based on user interactions.

5.9 Other Uses:

  • To fulfil any other purpose for which you provide the information.
  • To carry out any processing activities for which you have expressly given consent.

6. HOW WE SHARE YOUR INFORMATION

We may share the personal information collected from you, or provided by you, as described in this Privacy Policy, under the following circumstances and subject to contractual and legal safeguards:

6.1 Service Providers and Business Partners

  • To contractors, vendors, service providers, payment processors, logistics and delivery partners, marketing agencies, cloud storage providers, and other third parties engaged to support our business operations. Such parties are contractually bound to maintain personal information confidential and Use it only for the specific purpose for which it is disclosed.

6.2 Marketing and Promotional Purposes

  • To third parties who may market their products or services to you, where we reasonably believe these may be of interest or benefit.
  • These third parties are required to maintain confidentiality and use your personal information solely for the agreed purpose.

6.3 Vendors and Functional Integrations

We may disclose information to third-party vendors engaged to:

  • Send communications, push notifications or service updates on our behalf.
  • Provide voice recognition services, data analytics, and usage monitoring.
  • Conduct surveys, administer sweepstakes, contests, or promotional events.
  • Facilitate secure payment processing, billing, and collections.
  • Deliver advertising and measure advertisement performance.
    • Legal and Regulatory Disclosures

We may disclose information where we, in good faith, believe it is necessary to:

  • Investigate, prevent, or respond to suspected illegal activities, fraud, misuse, or violations of our Terms of Service or this Privacy Policy.
  • Protect the safety, rights, or property of the Company, its employees, users, or the general public.
  • Comply with any applicable legal obligations, including responding to lawful requests by law enforcement, regulatory authorities, courts, or governmental bodies (such as subpoenas, court orders, or statutory demands).

6.5 Social Media and Third-Party Platforms

If you use social media features integrated within our Services, or sign in using social media credentials, post content then these features may collect some information about your use of the service as well as post your information about your activities on the social media services. Information shared with such platforms is governed by their respective privacy policies.

6.6 Fraud Prevention and Risk Management

With other companies, financial institutions, and organizations for the purposes of fraud detection, prevention, credit risk reduction, and enforcement of applicable agreements.

With Consent, In any other instance where we have obtained your prior and informed consent, we may share your information for the specific purpose communicated at the time of consent.

6.7 Third-Party Links and Services

  • The Services may contain links to third-party websites, platforms, or applications. Your interaction with such features may result in the collection, processing, or sharing of information by those third parties.
  • The Company does not endorse, control, or assume responsibility for the content, data handling practices, or privacy policies of third-party websites or services.
  • This Privacy Policy does not govern information you choose to provide to, or that is collected by, third parties.
  • We strongly encourage you to review the privacy policies of such third parties prior to engaging with their services.

6.8 Anonymous or De-Identified Data

We may anonymize or de-identify information collected through our Services or via third-party analytics tools. Once data is anonymized or aggregated such that it can no longer reasonably identify you, it is not restricted by this Privacy Policy. Such data may be used or shared without restriction, including for research, analytical, and business purposes.

6.9 Cookies and Tracking Technologies

  • Cookies: Cookies are small alphanumeric identifiers stored on your device. We may use cookies to provide certain functionalities, improve user experience, remember preferences, and analyze usage patterns.
  • Third-Party Cookies: External websites and third-party partners (including marketing and analytics providers) may also place cookies or similar tracking files on your device. The Company disclaims responsibility for such third-party practices.
  • Control: Most browsers are set to accept cookies by default. You may disable or manage cookies via your browser settings; however, some features of the Services may not function properly if cookies are disabled.

7. SECURITY PRECAUTIONS

  • We implement appropriate physical, electronic, and managerial safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.
  • We adhere to widely accepted industry standards to safeguard the personal information you provide to us, both during transmission and after we receive it. Access to our Services is provided through a secure server and complies with our security protocols to protect it from unauthorized access. However, by utilizing the Services, users acknowledge the inherent security risks associated with data transmission over the internet and the World Wide Web, which cannot be guaranteed to be entirely secure, thereby carrying certain intrinsic risks when using the Services.
  • We do not guarantee absolute security and disclaim liability for breaches resulting from factors beyond our control, including transmission errors, unauthorized access by third parties, or other unforeseeable events.
  • You play an essential role in maintaining the security of your account. You must keep your username, password, and account credentials confidential and not share them with any third party. Any instructions received through your authenticated login credentials will be presumed authorized by you.

8. PERMISSIBLE AGE

  • The Services are intended solely for individuals aged 18 years and over unless permitted under applicable local laws. Access to Our Services is restricted to individuals capable of entering into a legally binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the Services only under the supervision of a parent or legal guardian who accepts responsibility for your actions.
  • We do not intentionally collect personal information from individuals below the Permissible Age. If we become aware that personal data of a minor has been collected without appropriate parental or guardian consent, we will promptly delete such data and, if applicable, terminate the related account.

9. DATA RETENTION

  • Users may terminate their accounts at any time through the profile settings on our website or by submitting a deletion request to the Grievance Officer.
  • We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
  • After the retention period, personal data will either be securely deleted or irreversibly anonymized. Certain information may be retained in anonymized form for research, statistical, or analytical purposes.
  • We may retain data where necessary to investigate potential violations, ensure compliance, or meet legal obligations.

10. JOB APPLICANTS

When you apply for a position with the Company through the Services:

  • Your information will be used for recruitment, evaluation, and employment consideration.
  • We may retain your data for a reasonable period to assess your qualifications for current or future roles.
  • Your data may be shared with third-party service providers assisting with recruitment and candidate management, and in some cases, with affiliated entities for evaluation purposes.

11. YOUR CONSENT

  • By accessing or using the Services, or by providing your information, you expressly consent to the collection, use, storage, processing, and sharing of your information (including sensitive personal data, where applicable) in accordance with this Privacy Policy.
  • If you provide information relating to third parties, you confirm that you have obtained the necessary authorization or consent to do so and that such individuals have been informed of our Privacy Policy.
  • By providing your personal information, you further authorize us (including our affiliates, partners, service providers, and business associates) to contact you via SMS, instant messaging platforms, phone calls, emails, or other communication channels for purposes consistent with this Privacy Policy.

12. CHANGES TO THIS PRIVACY POLICY

  • We reserve the right to amend or update this Privacy Policy at our discretion to reflect changes in law, technology, or business practices. The “Last Updated” date at the top of this Policy will be revised accordingly.
  • Material changes will be communicated via prominent notices on our Services.
  • Continued use of the Services following the posting of changes constitutes your acceptance of the revised Policy.

13. GOVERNING LAW

This Policy shall be governed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Chennai, Tamil nadu, India.

14. GRIEVANCE

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of the Grievance Officer are as follows:

Email              : support@machinesbuddy.com

Phone             : +91 89 250 243 70

Address         : Crizone Business Centre, 64/13, Mounasamy Mutt Street,                                           Venkatapuram, Ambattur, Chennai, Tamil Nadu – 600053

CONTACT US

For any queries regarding this Privacy Policy or the handling of your information, you may contact:

Machinesbuddy Technologies Private Limited

Email              : admin@machinesbuddy.com

Phone             : +91 89 250 243 70

Address          : Crizone Business Centre, 64/13, Mounasamy Mutt Street,                                           Venkatapuram, Ambattur, Chennai, Tamil Nadu – 600053, India